Media, Communications and Telehealth
A decentralized CPaaS/UCaaS platform with custom C/C++ TURN and SFU infrastructure, adaptive P2P/SFU routing, E2EE media, private edge deployment, SDKs, recording, composition, and collaboration.
Relay began as a custom communications-platform-as-a-service foundation. OPTIME engineered the real-time communications stack itself-including custom TURN, SFU, signaling, WebRTC session behavior, client SDKs, APIs, and multi-tenant control services-rather than treating media delivery as an external black box.
The platform later expanded toward unified communications and collaboration. Messaging, contacts, scheduling, presence, organization and user management, recording, composition, live-stream output, and application integrations operate around the same communications foundation.
Its architecture separates centralized tenant, billing, dashboard, and orchestration functions from a distributed media plane. TURN servers, SFUs, recorders, composers, and other media nodes can run regionally, close to users, or inside customer-controlled infrastructure while remaining managed through central services.
OPTIME conceived Relay and developed the platform from scratch over an approximately six-year product program. Approximately 20 engineers contributed across the broader program; that figure describes cumulative participation, not a claim that 20 engineers worked simultaneously for the entire duration.
The work spans C/C++ media infrastructure, Rust and Go systems/backend components, TypeScript applications and SDKs, microservices, distributed deployment, security boundaries, product workflows, administration, and developer integration. RelayIQ is the AI and communications-intelligence layer built on this same product family.
TypeScript, iOS, Android, and native C++ integrations connect users, devices, and customer applications to Relay.
Organizations, users, billing, dashboard functions, orchestration, and infrastructure registration remain centrally coordinated.
Participant count, recording needs, and server-side media-processing requirements determine the appropriate room topology.
Suitable rooms use direct peer media; rooms requiring centralized routing or processing use the custom C/C++ SFU.
Custom TURN, SFU, recorder, composer, and processing nodes can run regionally or in customer-controlled infrastructure.
The SFU supplies individual participant media tracks to the recorder for archival and downstream processing.
Selected tracks enter the composer, which produces the requested multi-participant layout for recording or live output.
Composed output can be delivered to YouTube, Facebook, or Instagram without implying a commercial partnership.
E2EE protects communications content, while mTLS authenticates distributed infrastructure nodes to central services.
Messaging, contacts, scheduling, presence, organization/user management, APIs, and administration complete the UCaaS layer.
Rooms can use direct peer-to-peer media when centralized processing is unnecessary and use SFU routing when participant count, recording, or other requirements need a server-side path. This avoids unnecessary relay traffic and infrastructure consumption in suitable scenarios.
Central services coordinate tenants, billing, users, and infrastructure without requiring access to unencrypted customer media. Media processing can remain geographically close to users or inside customer-controlled infrastructure.
Participant tracks are recorded separately. A composer later combines selected tracks into a requested layout, supporting different archival and live-output needs without collapsing every workflow into the SFU.
Custom C/C++ TURN and SFU components give OPTIME responsibility for connectivity, routing, recording-capable sessions, deployment placement, and performance-sensitive behavior down to the media layer.
Relay evolved at a high level from a custom CPaaS foundation through custom TURN, SFU, and signaling; adaptive P2P/SFU topology; SDKs and APIs; recording and composition; messaging, contacts, scheduling, and presence; organization and user management; decentralized private media deployment; and broader UCaaS capabilities.
RelayIQ extends the same platform family with real-time communications intelligence. Relay demonstrates the communications system underneath it; RelayIQ demonstrates the private AI processing architecture operating alongside that system.
Relay is currently in pilot. It provides a customer-deployable communications foundation spanning custom media infrastructure, flexible room topology, multi-tenancy, collaboration, recording, composition, SDKs/APIs, and distributed media deployment without implying broad production adoption.
OPTIME delivered an integrated CPaaS-to-UCaaS platform in which central administration can coordinate organizations and infrastructure while communications media remains protected and can be processed close to users or inside customer-controlled environments.
Private meeting intelligenceRelayIQ - Real-Time Communications IntelligenceCONTACT US
Austin, Texas
Distributed engineering teams across North America, Europe, the Caucasus, and Latin America.
[email protected]